Business Communications Precision Exam Practice 2025 – The All-in-One Guide to Master Your Exam Success!

Question: 1 / 400

Which type of question is best for obtaining detailed information?

Closed questions

Probing questions

Direct questions

Open questions

The best choice for obtaining detailed information is open questions. Open questions are designed to encourage a full, meaningful answer that provides insight into the respondent's thoughts, feelings, and experiences. They typically start with words like "what," "how," or "why," which prompts the respondent to think critically and elaborate on their response rather than just providing a simple 'yes' or 'no.'

This type of questioning is particularly valuable in business communications, where understanding the nuances of a situation or the perspectives of colleagues, clients, or stakeholders can lead to more informed decisions. Open questions invite discussion and can reveal information that the interviewer or facilitator may not have anticipated.

In contrast, closed questions limit responses to specific options or require a brief answer, which restricts the depth of information gathered. Probing questions, while effective for digging deeper into information already provided, may not elicit new insights on their own. Direct questions can focus responses but might not inspire comprehensive answers. Thus, open questions stand out as the most effective means to gather detailed and expansive information.

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